Due to high volume, please allow up to 10 working days for documents to be reviewed.
Ensure to look out for notifications from the support team via the Resolution Centre within your ETN Wallet as they might need to reach out to you to clarify details regarding your KYC review.
Please note: ETN Wallets which are required to meet level 2/3 will always be prioritised over those which are not, thus if you are voluntarily upgrading to a higher level than required, your document review may take longer.