General

Account Basics

• How do I update my main email address/PIN recovery email address?
• How might we communicate with you?
• How do I acquire ETN?
• Where is my ETN balance??
• How do I reset my password?
• Closing your ETN Wallet

See all 8 articles

System Messages

• "GE001 / 403 Forbidden"
• “Phone number already in use”
• Why is my ETN Wallet temporarily locked?
• “Oops, something went wrong. please check your internet connection and try again”

Offline Wallets

• ETN offline (paper) wallets
• Offline paper wallet import failure
• My offline paper wallet imported as 0 ETN