We are sorry that you have received this message when trying to submit your KYC documents and we hope these steps will assist you in coming to a resolution.
- Please could you try to upload your documents again, ideally from a stable Wi-Fi connection, to eliminate any potential mobile network signal issues.
- Additionally, please ensure to disconnect from any VPN you may be connected to and try a different internet browser option such as:
- Internet Explorer
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Safari
- Opera
- If none of these steps work, please could you reach out to the Support Team and provide the following information along with your email address for your ETN Wallet:
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- What device are you using? (phone make and model/operating system)
- The time and date when you received the error, and your current time zone.
- Are you only experiencing this issue when uploading a document?
- Please attach the document you are attempting to upload.
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Once you have done so, the support team will be able to report this issue to the relevant team.
Require further help?
Join the Electroneum Discord server.
Alternatively, send a request to the Support Team and one of the team will respond within 5 days.
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