If you do have a question that is not answered in these FAQ’s, you are able to reach out to the support team directly via the support tickets or they might reach out to you via the Resolution Centre through your ETN Wallet.
Support Tickets:
The support tickets are the best way to reach out to the support team to get any of your lingering questions answered.
Keep in mind during busy periods, it may take longer to respond but the team will do their best to get back to you as soon as possible.
Please note that if you don’t respond to a support ticket within 7 days, it will be automatically resolved.
The Resolution Centre:
The Resolution Centre allows the support team to reach out to you through your ETN Wallet for any further details they might need from you.
To read and respond to this message, please login to the ETN App or to my.electroneum.com on your web browser and find the message under the "Account Verification" tab.
Please note that if you don’t respond to a Resolution Centre message within 5 working days, this chat will be unavailable.
Social Media:
Follow the ETN-Network on social media for updates and announcements on Facebook and X.