If you have a question that is not answered in these FAQ’s, you are able to contact the support team directly via the support tickets or the ETN-Network team might reach out to you via the Resolution Centre through your ETN Wallet.
Support Tickets:
The support tickets* are the best way to reach out to the support team to get any of your questions or concerns answered.
Please bear in mind during busy periods, it may take slightly longer to respond but the team will do their best to get back to you as soon as possible.
Please note that if you don’t respond to a support ticket within 7 days, it will be automatically resolved.
*The support tickets are setup through Zendesk, a secure third-party site.
The Resolution Centre:
The Resolution Centre allows the support team to reach out to you through your ETN Wallet for any further details or clarification they may need from you.
To read and respond to this message, please login to the ETN App, click “More” and find the message under the "Account Verification" tab or visit my.electroneum.com on your web browser, click “Settings” and find the message under “Resolution Centre”.
Please note that if you don’t respond to a Resolution Centre message within 5 working days, the message thread will be closed.
Social Media:
Follow the ETN-Network on social media for updates and announcements on Facebook and X. Alternatively, you can join the Electroneum Discord server to get assistance from the ETN community.