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General

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  • I made a mistake on my name or address when setting up the account, how do I change it so I can do level 2?
  • Change of address or name?
  • My document has been rejected, what should I do?
  • How long does it take to verify documents?
  • I don't have any bills in my name or current address
  • I don’t have a tax number
  • My ETN is stored on a paper wallet, CLI, community GUI or exchange, do I need to do KYC?
  • How do I submit my KYC?
  • What is KYC/AML and why do I need to do it?
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