If you have already completed Level 2, please raise a helpdesk ticket and support will be able to guide you through the process for updating your account with your new name or address. Please note, you may be required to provide additional documents as evidence.
Articles in this section
- I made a mistake on my name or address when setting up the account, how do I change it so I can do level 2?
- Change of address or name?
- My document has been rejected, what should I do?
- How long does it take to verify documents?
- I don't have any bills in my name or current address
- I don’t have a tax number
- My ETN is stored on a paper wallet, CLI, community GUI or exchange, do I need to do KYC?
- Why am I being asked to complete Level 2/3 despite not reaching those thresholds?
- What information or documents do I need to upload for level 1, level 2 and level 3?
- What level of KYC do I need to do?